Store Manager

DEBRA UK; Crawley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Group Personal Pension

Life Assurance

Employee assistance program

Annual leave 20 days + Bank Holiday (p

Employee discount portal

GP service 24/7

Job summary

DEBRA UK in Crawley is seeking a motivated Store Manager to drive store performance, maximise income through physical and digital channels, and lead an inclusive team of employees and volunteers committed to delivering impact for the EB community.

This full‑time role is 35 hours per week across 5 days, with a salary of £27,755 per annum (£15.25 per hour). Applicants should be prepared to undergo a DBS check and contribute to our values and mission.

Qualifications

• Experience in customer service and retail administration.
• Ability to lead a diverse team including volunteers.
• Proven track record in achieving targets and managing store operations.

Responsibilities

• Effectively recruit, maintain, and manage paid employees and volunteers
• Ensure a standard of excellence in customer service
• Maximise profits to increase store contribution
• Utilise visual merchandising to promote commercial success
• Generate donated goods to hit processing targets and maintain shop density levels

Skills

Customer service

Retail management

Team leadership

Volunteer management

Job description

Are you a motivated and passionate individual looking to make a difference? As a Store Manager, you will take ownership of your store’s performance, maximising income through physical and digital channels while leading an inclusive and diverse team. By role‑modelling the DEBRA values, you will create a positive environment where colleagues and volunteers feel supported, engaged and focused on delivering impact for the EB community.

Our Crawley Retail Store Manager will join us on a full time, permanent basis working a contract of 35 hours per week, 5 days out of 7 earning a salary of £27,755 annum / £15.25 an hour.

About DEBRA
We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) - a painful genetic skin blistering condition which, in the worst cases, can be fatal.

What we are looking for in our Retail Store Manager: You will be motivated and enthusiastic, with good customer service, retail administration and management skills as well as the ability to work well under pressure to meet targets and to help and support the efficient running of our store in Crawley.

Your Key Responsibilities in the role of Retail Store Manager:

• Effectively recruit, maintain, and manage both paid employees and volunteers
• Ensure a standard of excellence is maintained, in terms of customer service
• Maximising profits to increase overall contribution of the store
• Use visual merchandising talents to ensure the store is presented well and promoting commercial success
• Generate quality donated goods to achieve processing targets to maintain shop density levels

Why work for us here at DEBRA!

Mission, Vision & Values

Our mission is a world where no one suffers with Epidermolysis Bullosa.

Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and we provide lifelong care for all those affected/impacted by living with EB.

Our values are based around care and inclusivity, and we are committed to making a difference. These values are the foundation of our culture and are a significant element of being a Great place to Work.

We offer a competitive salary, along with rewards & benefits which include:

• Access to a Group Personal Pension with a matched 4% contribution from DEBRA
• Life Assurance Scheme
• Free access to our round the clock employee assistance program for advice and support for both you and your family
• Annual Leave 20 days plus Bank Holiday (pro rata for part time employees)
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Employee Benefit Portal.
• Access to a 24 hour 7 days a week GP service

Please note: DEBRA takes its safeguarding responsibilities seriously and we would like you to be aware that all positions within our organisation require a DBS check and two satisfactory references.

We are committed to delivering our Equality, Diversity and Inclusion strategy across all areas of our work, including recruitment. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing reasonable adjustments throughout the recruitment and interview process. Please let us know if you require any adjustments to support you.