Assistant Store Manager

DEBRA International; Lanark; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Group Personal Pension

Life Assurance Scheme

Employee Assistance Programme (24/7)

Annual leave 20 days + Bank Holidays

Employee Benefits Portal discounts

24/7 GP service

Job summary

DEBRA International is recruiting an Assistant Store Manager for our Lanark store to support the Store Manager in delivering strong store performance across physical and digital channels. You will help lead an inclusive team of staff and volunteers, modelling our values and delivering impact for the EB community.

This full-time, permanent role is 35 hours per week, across 5 days from 7, with a salary of £24,096.80 per annum (£13.24 per hour).

Qualifications

• Strong customer service and retail administration skills.
• Ability to support store operations and lead when required.
• Experience coordinating volunteers and staff.

Responsibilities

• Support recruitment, induction and ongoing management of paid colleagues and volunteers.
• Assist in maintaining high standards of customer service and store presentation.
• Support Store Manager in maximising profits to increase overall contribution.
• Use visual merchandising to keep the store commercially appealing and well presented.
• Help generate quality donated goods to meet processing targets and shop density levels.
• Deputise for the Store Manager ensuring continuity of leadership and operations.

Skills

Customer service

Retail administration

Staff management

Volunteer coordination

Job description

Are you a motivated and passionate individual looking to make a difference?

As an Assistant Store Manager, you will play a key role in supporting the Store Manager to deliver strong store performance, maximising income through physical and digital channels while helping to lead an inclusive and diverse team. By role modelling the DEBRA values, you will help create a positive environment where colleagues and volunteers feel supported, engaged, and focused on delivering impact for the EB community.

Our Lanark retail store is looking for an Assistant Store Manager to join us on a Full Time, Permanent basis, working 35hours per week, 5 days out of 7, earning £24,096.80per annum / £13.24per hour.

About DEBRA

We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

What we are looking for in our Assistant Store Manager

You will be motivated and enthusiastic, with strong customer service and retail administration skills, and the ability to work well under pressure to support the smooth and efficient running of our Lanark store. You will be confident supporting colleagues and volunteers, contributing to the achievement of targets, and stepping up to manage the store in the Store Manager’s absence when required.

Your Key Responsibilities as an Assistant Store Manager

• Support the recruitment, induction, and ongoing management of both paid colleagues and volunteers
• Assist in maintaining high standards of customer service and store presentation
• Support the Store Manager in maximising profits to increase the overall contribution of the store
• Use visual merchandising skills to ensure the store is commercially appealing and well presented
• Help generate quality donated goods to achieve processing targets and maintain shop density levels
• Deputise for the Store Manager when required, ensuring continuity of leadership and operations

Why work for us at DEBRA?

Mission, Vision & Values

Our mission is a world where no one suffers with Epidermolysis Bullosa.

Our vision is that we live in a world where no one suffers with Epidermolysis Bullosa (EB) and that we provide lifelong care for all those affected by living with EB.

Our values are based around care and inclusivity. They are the foundation of our culture and a significant part of what makes DEBRA a great place to work.

What we offer

We offer a competitive salary along with a great range of rewards and benefits, including:

• Access to a Group Personal Pension with a matched 4% contribution from DEBRA
• Life Assurance Scheme
• Free access to our 24/7 Employee Assistance Programme for you and your family
• Annual leave of 20 days plus Bank Holidays (pro rata for part-time employees)
• Discounts and cashback at high street retailers, supermarkets, cinemas, gyms, leisure and theme parks, holidays and more via our Employee Benefits Portal
• Access to a 24 hour 7 days a week GP service

Safeguarding & Equality

Please note: DEBRA takes its safeguarding responsibilities seriously, and all roles within the organisation require a DBS check and two satisfactory references.

We are committed to delivering our Equality, Diversity and Inclusion strategy across all areas of our work, including recruitment. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require any support.