Shift Leader

Foot Locker, Inc.; Telford; On-site; GBP 28,654,000 - 40,460,000; Full time

Benefits offered by this job

Hourly pay £10–£14.12

28 days holiday

Associate discount 30–50%

WellHub wellbeing options

Employee Assistance Program

Sick pay

Head Office internships

Ambassador Programme

Development opportunities

Job summary

Foot Locker, Inc. in Telford is seeking a store leader to drive in-store sales and deliver an exceptional customer experience. You will guide the team, teach best practices, and ensure operations meet standards while achieving personal and productivity goals.

The role requires leading by example, adapting to customer needs, and collaborating with store management to foster a positive, inclusive environment for staff and shoppers alike.

Qualifications

• At least 2 years' retail experience.
• At least 1 year of supervisor experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Flexible availability – nights, weekends, and holidays.

Responsibilities

• Inspire and motivate your team to drive sales and deliver exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on all products and collaborating with coworkers.
• Deliver sales, customer experience, merchandising, visual and operational standards.
• Maintain personal and team productivity goals and store quality.

Skills

Retail experience

Supervisor experience

Customer service

Leadership

Communication

Job description

Overview

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 2 year's of retail experience
• At least 1 year of supervisor experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub – Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper AmbassadorProgramme
• Development Opportunities

Address

The Telford Centre
City
Telford (Birmingham)
State/Province
UK
Postal Code
TF3--4BL