Store Leadership Partner: Motivate Teams & Elevate Service

Sofology; Kirkcaldy; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30% discount across the Group

15% discount for friends and family

Mental, physical and financial support

Job summary

Sofology in Kirkcaldy is recruiting a Deputy Store Manager to coach and motivate Sofologists, delivering an unrivalled customer experience. You’ll lead daily morning meetings, ensure visual merchandising standards, and partner with the Store Manager to create a welcoming, high-performance store.

You’ll support personal development, assess performance, share product knowledge, and step in during the Store Manager’s absence.

Qualifications

• Leadership experience in a retail environment is essential.
• Ability to coach and motivate a team to deliver excellent customer service.
• Strong focus on development and performance through coaching and feedback.

Responsibilities

• Leading and motivating your team through daily morning meetings
• Ensuring our value, roll out the red carpet, is maintained at all times by keeping the store merchandised according to guidelines
• Working alongside the Store Manager to create an environment where our Sofologists want to be and our customers want to shop
• Supporting on-going personal development through setting clear and achievable goals
• Assessing individual performance through observation thus enabling the identification of training and development needs
• Utilising your continued knowledge of products to support your other team members, always sharing best practice and training the team
• Leading the team in the Store Manager’s absence

Skills

Leadership

Coaching

Team motivation

Customer experience

Job description

Sofology in Kirkcaldy is recruiting a Deputy Store Manager to coach and motivate Sofologists, delivering an unrivalled customer experience. You’ll lead daily morning meetings, ensure visual merchandising standards, and partner with the Store Manager to create a welcoming, high-performance store.

You’ll support personal development, assess performance, share product knowledge, and step in during the Store Manager’s absence.