Deputy Store Manager: Lead & Elevate Customer Experience

Sofology; Poole; Hybrid; GBP 43,000 - 58,000; Full time

Benefits offered by this job

Great bonus potential

30% staff discount across the Group

15% discount for friends and family

Discounts at high street retailers

Mental, physical and financial support

Enhanced maternity & adoption pay

Health scheme

Income protection & life assurance

Holiday buy back

Sharesave & cycle to work

Job summary

Sofology in Poole, United Kingdom, is seeking a Deputy Store Manager to coach and motivate Sofologists while delivering an unrivalled customer experience. You’ll lead daily meetings, keep merchandising on brand, and work with the Store Manager to create an inspiring store environment.

You’ll drive personal development, assess performance, share product knowledge, and step in when the Store Manager is away, helping the team exceed expectations.

Responsibilities

• Leading and motivating your team through daily morning meetings
• Ensuring our value, roll out the red carpet, is maintained at all times by keeping the store merchandised according to guidelines
• Working alongside the Store Manager to create an environment where our Sofologists want to be and our customers want to shop
• Supporting on-going personal development through setting clear and achievable goals
• Assessing individual performance through observation thus enabling the identification of training and development needs
• Utilising your continued knowledge of products to support your other team members, always sharing best practice and training the team
• Leading the team in the Store Manager’s absence

Job description

Sofology in Poole, United Kingdom, is seeking a Deputy Store Manager to coach and motivate Sofologists while delivering an unrivalled customer experience. You’ll lead daily meetings, keep merchandising on brand, and work with the Store Manager to create an inspiring store environment.

You’ll drive personal development, assess performance, share product knowledge, and step in when the Store Manager is away, helping the team exceed expectations.