Store Leadership: Elevate Customer Care & Team Performance

BOOTS; Sheffield; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

Enhanced maternity/paternity/adoption

Flexible benefits scheme; holiday buy,

24/7 counselling and wellbeing support

Job summary

Boots is seeking an Assistant Manager to lead a team on the shop floor, delivering great customer care and safe, compliant pharmacy services.

You'll coach, develop and line-manage colleagues, plan rotas, monitor performance and drive commercial results while ensuring the store runs smoothly and stays safe and welcoming for customers and patients.

This hands-on leadership role offers opportunities to progress into broader leadership paths within Boots.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to drive performance and deliver results.
• Coaching and developing others; managing performance.
• Strong organisational skills, including rotas and absence management.
• Understanding of compliance, safety and operational standards.
• Collaborative team player with data-driven decision making.
• Passionate about delivering excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Manage day-to-day store operations including planning, scheduling and workload prioritisation.
• Ensure high standards of safety, cleanliness and stock availability.
• Audit processes and risk assessments to maintain legal compliance.
• Use data and in-store insights to identify opportunities and take action.

Skills

Team leadership

Customer care

Coaching

Store performance

Compliance

Data-driven decisions

Education

NVQ2 in Pharmacy Services (UK)

Tools

POS systems

Job description

Boots is seeking an Assistant Manager to lead a team on the shop floor, delivering great customer care and safe, compliant pharmacy services.

You'll coach, develop and line-manage colleagues, plan rotas, monitor performance and drive commercial results while ensuring the store runs smoothly and stays safe and welcoming for customers and patients.

This hands-on leadership role offers opportunities to progress into broader leadership paths within Boots.