Store Leader & Customer Care Coach

Boots; Broxmore Park; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous employee discount acrossBoots

Discretionary annual bonus

Enhanced maternity/paternity/adoption/

Flexible benefits scheme; holiday buy

24/7 counselling and wellbeing support

Job summary

Boots in the United Kingdom is seeking an Assistant Manager to lead a store team and deliver exceptional customer and patient care. You’ll role model service, coach colleagues and balance people, performance and operations on the shop floor.

Reporting to the Store Manager, you’ll plan rotas, manage stock, drive safety and compliance, and use data to identify opportunities. You’ll own daily store operations and support safe, compliant pharmacy services while delivering strong commercial results.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• A clear understanding of the importance of compliance, safety and operational standards.
• A collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering both excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store - ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

People management

Customer service

Communication

Data-driven decisions

Education

NVQ2 in Pharmacy Services

Job description

Boots in the United Kingdom is seeking an Assistant Manager to lead a store team and deliver exceptional customer and patient care. You’ll role model service, coach colleagues and balance people, performance and operations on the shop floor.

Reporting to the Store Manager, you’ll plan rotas, manage stock, drive safety and compliance, and use data to identify opportunities. You’ll own daily store operations and support safe, compliant pharmacy services while delivering strong commercial results.