Hands-On Store Leader: Care & Performance

BOOTS; Trowbridge; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount across Boot

Discretionary annual bonus

Enhanced parental leave pay

Flexible benefits scheme

Wellbeing support

Job summary

Boots is seeking an Assistant Manager in the United Kingdom to lead a team on the shop floor and deliver excellent care to customers and patients. You will coach, plan rotas, and ensure safe, compliant pharmacy services while driving strong commercial results.

Join a hands-on leadership role balancing people, performance and operations, with opportunities to move into broader leadership paths within Boots.

Qualifications

• Experience leading a team in a customer-facing environment.
• Ability to take ownership of performance and drive results.
• Inspire, coach others and manage performance.
• Strong organisational skills for rotas and workload.
• Commitment to compliance, safety and operational standards.
• Collaborative mindset for team success.
• Confidence with systems and data to inform decisions.
• Passion for delivering great customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance and care.
• Create a positive, supportive team environment.
• Coach, develop and line manage with regular feedback.
• Run day-to-day store operations, planning and workload.
• Maintain high store standards: clean, safe, easy to shop.
• Own stock availability, cost control and loss prevention.
• Ensure audits and risk assessments keep the store compliant.
• Use data and reports to spot opportunities and act.
• Lead the store in the Store Leader's absence and own decisions.

Skills

Team leadership

Customer service excellence

Performance ownership

Coaching and development

Rotas and scheduling

Compliance and safety

Data-driven decisions

Education

NVQ2 in Pharmacy Services

Job description

Boots is seeking an Assistant Manager in the United Kingdom to lead a team on the shop floor and deliver excellent care to customers and patients. You will coach, plan rotas, and ensure safe, compliant pharmacy services while driving strong commercial results.

Join a hands-on leadership role balancing people, performance and operations, with opportunities to move into broader leadership paths within Boots.