Hands-On Store Leader: Customer Care & Ops

BOOTS; Altrincham; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

Enhanced maternity/paternity/adoption"

Flexible benefits scheme; holiday buy,

24/7 counselling and wellbeing support

Job summary

Boots in the UK is seeking an Assistant Manager who leads from the front, supports teams and delivers care that customers and patients trust. You’ll shape the store environment, coach colleagues and own how the day-to-day runs.

On the shop floor you’ll balance people, performance and operations, drive strong customer care and commercial results, ensure safety and compliance, and take accountability when the Store Leader is away. A clear path to senior leadership awaits.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to own performance and drive results.
• Inspires and coaches others; manages performance.
• Strong organisational skills including planning rotas and workload.
• Clear understanding of compliance, safety and operational standards.
• Collaborative, team-centered attitude and data-driven decision making.
• Willingness to work towards a Pharmacy qualification.

Responsibilities

• Lead and support your team on the shop floor, coaching and role-modeling great care and strong commercial performance.
• Create a positive, supportive team environment and motivate staff.
• Coach, develop and line manage your team with regular feedback and clear goals.
• Oversee day-to-day running of the store: planning, scheduling, staffing and workload prioritisation.
• Maintain high standards across the store: clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure safety, legality and audits are completed diligently.
• Use data and reports to identify opportunities and act on them.
• Lead confidently in the absence of the Store Leader and take accountability.

Skills

Team leadership

Customer facing

Performance ownership

Coaching

Organisational skills

Compliance & safety

Data-driven decisions

Customer care & commercial outcomes

Education

NVQ2 in Pharmacy Services

Job description

Boots in the UK is seeking an Assistant Manager who leads from the front, supports teams and delivers care that customers and patients trust. You’ll shape the store environment, coach colleagues and own how the day-to-day runs.

On the shop floor you’ll balance people, performance and operations, drive strong customer care and commercial results, ensure safety and compliance, and take accountability when the Store Leader is away. A clear path to senior leadership awaits.