Store Leader: Inspire Teams, Elevate Experiences

Moss; Ellesmere Port; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Store employee discounts

Job summary

Moss is seeking a store leader who can inspire the team, drive exceptional service, and translate everyday interactions into memorable moments. This role sits at the heart of the store experience, modelling excellence on the shop floor and coaching others to deliver outstanding results.

You’ll champion product knowledge, coaching, and visual standards while supporting commercial performance and growth within a brand that values personality and energy.

Qualifications

• Experience leading retail teams or departments.
• Strong communication and interpersonal skills.
• Customer-focused with a passion for style and trends.

Responsibilities

• Creating standout customer moments – leading by example through exceptional service
• Driving results naturally – supporting the team to achieve KPIs through great experiences
• Motivating and supporting your team – coaching, onboarding, and building engagement
• Maintaining store standards – ensuring operational and visual excellence
• Supporting commercial performance – using insight to optimise results

Skills

Leadership

Customer service

Communication

Job description

Moss is seeking a store leader who can inspire the team, drive exceptional service, and translate everyday interactions into memorable moments. This role sits at the heart of the store experience, modelling excellence on the shop floor and coaching others to deliver outstanding results.

You’ll champion product knowledge, coaching, and visual standards while supporting commercial performance and growth within a brand that values personality and energy.