Store Leadership Coach - Grow People, Drive Moments

Moss; Brierley Hill; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Real career progression opportunities

Ongoing training and development

Culture that celebrates individuality

Job summary

Moss is seeking an energetic store leader to elevate the customer experience and drive store performance. You will guide and coach a team, delivering memorable interactions and ensuring operational excellence across the floor.

This role rewards leadership, accountability, and a passion for growth within a brand that values individuality and energy. You’ll focus on people, performance, and creating standout customer moments every day.

Qualifications

• Outline leadership experience in a retail setting.
• Demonstrate ability to drive sales and KPIs through floor leadership.
• Show customer-centric approach and coaching capabilities.

Responsibilities

• Create standout customer moments reflecting the Moss Way.
• Drive results through natural leadership and coaching.
• Lead and develop your team through onboarding and mentorship.
• Maintain operational excellence across all store areas.
• Use data and insights to inform commercial decisions.
• Commit to ongoing learning in leadership and impact.

Skills

Team leadership

Customer service

Retail operations

Data-driven decisions

Communication

Tools

POS system

Job description

Moss is seeking an energetic store leader to elevate the customer experience and drive store performance. You will guide and coach a team, delivering memorable interactions and ensuring operational excellence across the floor.

This role rewards leadership, accountability, and a passion for growth within a brand that values individuality and energy. You’ll focus on people, performance, and creating standout customer moments every day.