Store Leader - Customer-First Supervisor

Screwfix; Shepshed; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme – Kingfisher up to 14%

Life cover

20% discount with Screwfix and B&Q

Healthcare

Share save schemes

Training and development

Job summary

Screwfix is seeking a capable supervisor to lead store operations in a fast-paced environment. You will guide customers to the right products and model excellent service, while supporting a cohesive team and maintaining high store standards.

Join a growing team with great training, a competitive salary, and benefits that include extensive annual leave and pension support. This role offers in‑store leadership responsibilities with a focus on customer satisfaction and team collaboration.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard.

Responsibilities

• Host in store, lead by example, guiding customers to the right products.
• Maintain store standards including cash reconciliations, queries, audit compliance.
• Work with the team, contribute to a positive, fun store environment.

Skills

Customer service

Team leadership

Sales

Flexibility

Reliability

Job description

Screwfix is seeking a capable supervisor to lead store operations in a fast-paced environment. You will guide customers to the right products and model excellent service, while supporting a cohesive team and maintaining high store standards.

Join a growing team with great training, a competitive salary, and benefits that include extensive annual leave and pension support. This role offers in‑store leadership responsibilities with a focus on customer satisfaction and team collaboration.