Lead Retail Supervisor: Customer Experience & Growth

Screwfix; Burn; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount (20%)

Healthcare discount

Share save schemes

Training & development

Job summary

Screwfix is looking for a hands-on Store Supervisor to lead an in-store team and deliver outstanding customer service. You’ll guide customers to the right products, maintain store standards, and work with colleagues to ensure smooth operations.

You’ll be part of a growing team, receive strong training, and enjoy varied shifts with healthy work-life balance. This role focuses on leadership, service, and delivering a great customer experience in-store.

Qualifications

• Experienced supervisor or duty manager managing a small team in a fast-paced setting.
• Excellent customer service skills with ability to translate into sales.
• Curious, proactive and continually looking to improve.
• Passionate about the business and results.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Lead in-store team, set an example and guide customers to the right products.
• Ensure store standards from cash handling to stock management and customer queries.
• Collaborate with the team, foster a positive, fun working environment.

Skills

Team supervision

Customer service

Fast-paced environment

Flexibility

Reliability

Job description

Screwfix is looking for a hands-on Store Supervisor to lead an in-store team and deliver outstanding customer service. You’ll guide customers to the right products, maintain store standards, and work with colleagues to ensure smooth operations.

You’ll be part of a growing team, receive strong training, and enjoy varied shifts with healthy work-life balance. This role focuses on leadership, service, and delivering a great customer experience in-store.