Store Leader

Mulberry Marketing Communications; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking luxury brand as a Store Leader, where your passion for fashion and commitment to sustainability will shine. In this dynamic role, you'll lead a talented team to deliver extraordinary customer experiences while driving commercial success. Embrace an inclusive culture that values feedback and creativity, and be part of a company that prioritizes responsible practices. With competitive salary, bonuses, and opportunities for personal development, this is your chance to make a real impact in the luxury retail sector. If you're ready to inspire and lead, we want to hear from you!

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount

Pension Contributions

Life Assurance

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

• Proven experience in leading and developing high-performing teams.
• Strong focus on delivering exceptional customer experiences.

Responsibilities

• Lead and develop a high-performing team, fostering a culture of collaboration.
• Deliver an engaging customer experience while driving store growth.

Skills

Leadership

Customer Experience

Team Development

Commercial Awareness

Sustainability Practices

Education

Experience in luxury fashion

Management experience

Tools

CRM tools

Job description

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand's inception; in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
As a Store Leader at Mulberry, you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:

1. You will develop the best team:
   • You will create a high performing team where every person is valued and feels a sense of belonging.
   • You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
   • You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
2. You will always be Customer focused:
   • You will nurture a welcoming and fun environment for your customers and team.
   • You will be committed to delivering an engaging customer experience in your store and inspire your team to also.
   • You will develop and maintain key customer relationships using in store CRM tools to support you and your team.
3. You will be commercially driven:
   • You will continually demonstrate a commitment to driving your business.
   • You will collaborate and build key relationships to accelerate store growth.
   • You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
   • You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

Culture:

• Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

• As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
• Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

We will need you to be:

• Confident
• Engaging
• Versatile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Pension Contributions & Life Assurance
• Training and opportunities to develop
• x2 paid volunteering days per year

- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts. Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .