Retail - Store Leader, London

ON RUNNING; London; On-site; GBP 35,000 - 52,000; Full time

Job summary

A leading athletic footwear company is seeking a dynamic Store Leader in London to inspire a team and drive operational excellence. The role involves hiring and developing talent, community engagement, and executing innovative retail strategies to enhance customer experiences. Ideal candidates will have over 5 years of retail experience with a strong background in the sports industry, a passion for leadership, and a commitment to fostering a positive store culture.

Qualifications

• 5+ years of relevant experience in retail, preferably in the sports industry.
• Proven ability to lead and develop high-performing teams.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead team to deliver exceptional customer experiences and operational excellence.
• Optimize inventory management and execute strategic product plans.
• Monitor performance indicators and enhance store's operational performance.

Skills

Leadership

Project Management

Customer Service

Team Collaboration

Organizational Skills

Verbal Communication

Written Communication

Problem Solving

Job description

In short

In this role, you will be a key driver of our store's success, leading a team to deliver exceptional customer experiences and operational excellence. As a Store Leader, you will be responsible for fostering a positive store culture, building strong community partnerships, and achieving business goals. Your responsibilities will include hiring and developing talent, optimizing inventory management, executing strategic product and merchandising plans, and championing retail innovation. This position offers the opportunity to lead a dynamic team, shape the store's performance, and contribute to the growth of our brand. Join us to make a significant impact and grow your career in this exciting leadership role.

Your Mission

• Continuously embody and communicate our brand values and philosophy in every interaction, both with the team and customers.
• Foster a positive and inclusive store environment that reflects our commitment to excellence and innovation.
• Hire, train, and manage Store Advisors, ensuring they are equipped with the skills and knowledge to deliver outstanding customer service.
• Collaborate with the Talent team to oversee talent administration, including payroll, onboarding, career development, and recruitment.
• Mentor and coach team members, providing regular feedback and opportunities for growth to enhance their performance and career progression.
• Establish and nurture external partnerships to enhance community engagement and strengthen the store's presence in the local market.
• Lead initiatives that connect the store with the community, creating meaningful relationships that drive customer loyalty and brand advocacy.
• Take full ownership of store performance, driving business growth through strategic planning and execution.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions to achieve store targets. Oversee inventory management, ensuring optimized stock levels and seamless BoH (Back-of-House) operations that support efficient FoH (Front-of-House) customer service.
• Support the piloting, testing, and implementation of new retail solutions, staying ahead of industry trends and technological advancements.
• Champion innovation in the store, encouraging the team to embrace new tools and strategies that enhance the customer experience and operational efficiency.
• Execute the product strategy in collaboration with the sales planning and retail marketing teams to maximize the sales funnel.
• Oversee visual merchandising to ensure that product displays are engaging, on-brand, and drive customer interest and sales.
• Continuously assess and adjust merchandising tactics to align with store goals and seasonal trends.
• Perform additional duties as needed to support the store's operations and achieve business objectives, demonstrating flexibility and a solution-oriented mindset.

Embrace Company Values

The Team Spirit: Foster a collaborative and positive team environment.

The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.

The Explorer Spirit: Embrace new ideas and initiatives to drive store success.

The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You bring 5+ years of relevant experience in retail, with a background in the sports industry being a strong advantage.
• You have a solid track record in project management, successfully coordinating cross-functional teams from initiation to completion.
• You possess an entrepreneurial growth mindset, constantly seeking to challenge the status quo and drive continuous improvement.
• You demonstrate exceptional organizational skills and meticulous attention to detail in everything you do.
• You excel in both verbal and written communication, effectively conveying ideas and information to diverse audiences.
• You have a proven ability to lead, inspire, and develop high-performing teams, fostering a collaborative and results-driven environment.
• You are adept at navigating complex challenges and making sound decisions in a fast-paced, dynamic environment.