Retail - Store Leader, London

低; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Store Leader in London, responsible for driving store performance, managing staff, and ensuring exceptional customer experience. The ideal candidate will possess 5+ years in retail, demonstrate strong leadership skills, and be committed to fostering an inclusive and innovative store culture. Join a dynamic team and make an impact in an exciting environment.

Benefits

Support for personal self-care

Team-oriented work environment

Opportunities for career development

Qualifications

• 5+ years of relevant retail experience, preferably from the sports industry.
• Exceptional organizational skills and meticulous attention to detail.
• Ability to mentor and lead high-performing teams.

Responsibilities

• Lead and develop a team to deliver exceptional customer service.
• Optimize inventory management and execute product strategies.
• Drive community engagement and foster a positive store culture.

Skills

Leadership

Customer Service

Project Management

Communication

Team Management

Job description

Retail - Store Leader, London (Brompton Road)

In this role, you will be a key driver of our store’s success, leading a team to deliver exceptional customer experiences and operational excellence. As a Store Leader, you will be responsible for fostering a positive store culture, building strong community partnerships, and achieving business goals. Your responsibilities will include hiring and developing talent, optimizing inventory management, executing strategic product and merchandising plans, and championing retail innovation. This position offers the opportunity to lead a dynamic team, shape the store’s performance, and contribute to the growth of our brand. Join us to make a significant impact and grow your career in this exciting leadership role.

Your Mission

• Continuously embody and communicate our brand values and philosophy in every interaction, both with the team and customers.
• Foster a positive and inclusive store environment that reflects our commitment to excellence and innovation.
• Hire, train, and manage Store Advisors, ensuring they are equipped with the skills and knowledge to deliver outstanding customer service.
• Collaborate with the Talent team to oversee talent administration, including payroll, onboarding, career development, and recruitment.
• Mentor and coach team members, providing regular feedback and opportunities for growth to enhance their performance and career progression.
• Establish and nurture external partnerships to enhance community engagement and strengthen the store's presence in the local market.
• Lead initiatives that connect the store with the community, creating meaningful relationships that drive customer loyalty and brand advocacy.
• Take full ownership of store performance, driving business growth through strategic planning and execution.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions to achieve store targets.Oversee inventory management, ensuring optimized stock levels and seamless BoH (Back-of-House) operations that support efficient FoH (Front-of-House) customer service.
• Support the piloting, testing, and implementation of new retail solutions, staying ahead of industry trends and technological advancements.
• Champion innovation in the store, encouraging the team to embrace new tools and strategies that enhance the customer experience and operational efficiency.
• Execute the product strategy in collaboration with the sales planning and retail marketing teams to maximize the sales funnel.
• Oversee visual merchandising to ensure that product displays are engaging, on-brand, and drive customer interest and sales.
• Continuously assess and adjust merchandising tactics to align with store goals and seasonal trends.
• Perform additional duties as needed to support the store's operations and achieve business objectives, demonstrating flexibility and a solution-oriented mindset.

Embrace Company Values

The Team Spirit: Foster a collaborative and positive team environment.

The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.

The Explorer Spirit: Embrace new ideas and initiatives to drive store success.

The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

• You bring 5+ years of relevant experience in retail, with a background in the sports industry being a strong advantage.
• You have a solid track record in project management, successfully coordinating cross-functional teams from initiation to completion.
• You possess an entrepreneurial growth mindset, constantly seeking to challenge the status quo and drive continuous improvement.
• You demonstrate exceptional organizational skills and meticulous attention to detail in everything you do.
• You excel in both verbal and written communication, effectively conveying ideas and information to diverse audiences.
• You have a proven ability to lead, inspire, and develop high-performing teams, fostering a collaborative and results-driven environment.
• You are adept at navigating complex challenges and making sound decisions in a fast-paced, dynamic environment.

About the Team

In this role, you will lead a dynamic and passionate retail team dedicated to delivering exceptional customer experiences and driving store performance. As a Store Leader, you will mentor and develop store management & staff member, guiding them to excel in customer service, sales, and operational excellence. Collaborating with regional retail management and cross-functional teams, you will work together to implement innovative strategies, optimize store operations, and build strong community connections. Your team’s success is your success, and together you will shape the future of our retail presence. Join us to lead, inspire, and grow alongside a motivated team in an exciting and evolving environment.

We’re upbeat, fully living On’s Positive Spirit. The magnetic atmosphere of our stores is unmistakable and we pass that energy on to everybody who walks in. We can see the impact we make – and know what we’re doing it together.

Home to nearly 3000 parks, a population speaking more than 300 languages, and a vibrant art and music scene, London is one of the world’s most loved cities for good reason.

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role.We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit?This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture.Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details?This second interview will be held with your future manager and will focus on the specifics of the job.Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style?This task will help us understand how you think, face a challenge and give insight into your novel ideas.Designed to give everyone their best shot, your case study is based on something you might typically experience on the job.This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse.This is a time to meet some of the people you'll be working closest with.In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values.We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit?We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly.It’s also time for you to reflect on the experience – are we the right place for you?No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.