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Store Leader

Mulberry

London Colney

On-site

GBP 30,000 - 40,000

Full time

2 days ago

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Job summary

A leading luxury brand seeks a Store Leader for their London Colney location. In this role, you will inspire and lead a diverse team, ensuring exceptional customer experiences while promoting sustainability. As part of a certified B Corp company, you will play a key role in driving both people and performance values within the store.

Benefits

Competitive salary

Bonus

Product allowance

Staff discount

Extra day off for birthday

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

Must be an experienced leader, preferably in luxury fashion.
Passionate about customer experience and team development.
Able to drive business performance and sustainability practices.

Responsibilities

Lead and develop a high-performing store team.
Deliver exceptional customer service and enhance customer experience.
Drive sales and operational excellence in the store.

Skills

Leadership

Customer Focus

Team Development

Commercial Awareness

Environmental Consciousness

Education

Experience in luxury retail (preferred)

Mulberry London Colney, England, United Kingdom

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Mulberry London Colney, England, United Kingdom

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Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

As a Store Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.

What We Need From You

You will develop the best team:- You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.- You will create a culture that embraces feedback; give praise, share successes, coach and challenge. You will always be Customer focused:- You will nurture a welcoming and fun environment for your customers and team.- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.- You will develop and maintain key customer relationships using in store CRM tools to support you and your team. You will be commercially driven:- You will continually demonstrate a commitment to driving your business. - You will collaborate and build key relationships to accelerate store growth. - You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.- You will lead and deliver operational excellence showing respect and consideration for people, product and your environment. You will be be environmentally conscious:- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.- You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. We will need you to be:- Inspiring- Engaging - Agile - Perceptive - An experienced Leader (preferably within luxury fashion but not essential)- In love with fashion! What we can do for you:- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Extra day off for your birthday- Pension Contributions & Life Assurance- Training and development opportunities - x2 paid volunteering days per year- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discountsMulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Construction

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