Store Leader, Shenzhen Bay Mixc, China

ON RUNNING; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in sports gear is seeking a store manager to oversee operations and drive customer satisfaction in London. This role requires a proactive leader with managerial experience in customer service and retail, particularly in sports or fashion. You will be responsible for delivering exceptional service and building a high-performing team while ensuring the store meets its commercial goals.

Qualifications

• Over 4 years' experience in customer service roles with managerial responsibilities.
• Experience in retail, especially in sports or fashion, is highly desirable.
• Fluent in English and a native Chinese speaker.

Responsibilities

• Oversee overall performance, ensuring exceptional customer service.
• Manage store operations, performance, inventory, and team leadership.
• Develop medium- and long-term action plans aligned with retail strategies.

Skills

Customer Service

Team Leadership

Communication

Organizational Skills

Collaboration

Job description

In short

• On's Direct-to-consumer (DTC) team is a core part of the business, condensing and presenting the brand's commitment and vision to consumers. We engage directly with customers, conveying On's brand story, core values, and passion for sports. We are committed to providing a passionate, professional, diverse, and inclusive experience to every consumer.
• Join On to develop your career long-term. We aim to achieve mutual success through our joint efforts.
• You will oversee the store's overall performance, ensuring exceptional customer service daily. Responsibilities include store operations, performance, inventory management, customer experience, team leadership, and managing internal and external partnerships.

Your Mission

• Deeply understand and embody On's values and brand philosophy. Stay informed about global activities and projects (e.g., sustainability, athlete stories). Act as a cultural role model to promote On's culture within your team.
• Take responsibility for store performance, costs, safety, and develop medium- and long-term action plans aligned with retail strategies. Innovatively pilot these plans.
• Deliver excellent service to every customer by optimizing operations (front and back of house) and developing customer relationship management strategies to maintain customer engagement.
• Build and develop a high-performing team through talent planning, recruitment, training, and succession planning. Provide timely, candid feedback.
• Facilitate cross-functional communication, sharing consumer insights and market trends to support store business and operations, achieving commercial goals.
• Lead meetings to enhance team understanding and performance; participate actively in cross-functional meetings for broader support.
• Focus on personal growth by proactively creating a development plan with the Cluster Lead.

Your Story

• Over 4 years' experience in customer service roles with managerial responsibilities. Positive, optimistic, and energetic, with a spirit of exploration.
• Proactive in listening, assisting, and suggesting improvements to provide customers with a WOW experience.
• Open to giving and receiving feedback as a tool for growth.
• Entrepreneurial mindset with strong organizational skills to anticipate store needs.
• Collaborative team player with excellent interpersonal, hospitality, and communication skills.
• Native Chinese speaker fluent in reading and writing English.
• Willing to work on weekends, evenings, and holidays as required.
• Passionate about sports and regular exercise; a love for running is a plus.
• Experience in retail, especially in sports or fashion, is highly desirable.