Sales Assistant

FRED PERRY; Leeds; On-site; GBP 18,000 - 23,000; Part time

Job summary

Fred Perry in Leeds is seeking a Sales Assistant to join our retail team and deliver outstanding customer service in store.

You will welcome customers, represent the Fred Perry brand values, and help maintain an inviting, well-organised shop floor. The role offers opportunities to gain product knowledge, learn retail trends, and work with a collaborative team committed to style and service.

Qualifications

• Excellent communication and interpersonal skills.
• Able to stay organised in a fast-paced retail setting.
• Positive, enthusiastic attitude toward the Fred Perry brand.
• Willingness to learn, adapt, and work in a collaborative team.
• Availability to work weekends or at least one day per week.

Responsibilities

• Welcome customers promptly and courteously.
• Build loyalty by embodying Fred Perry brand values.
• Provide customer feedback to managers, designers, and buyers.
• Keep shop floor and stockroom organised and fully stocked.
• Follow health and safety procedures and security protocols.
• Use product knowledge to address customer needs.
• Explain returns policy to strengthen relationships.
• Foster a cheerful, cooperative team atmosphere.
• Deliver friendly professional communication in person and by phone.
• Engage in ongoing learning about the company, products, and trends.

Skills

Excellent communication

Interpersonal skills

Organised

Team collaboration

Weekend availability

Job description

About Us

Triple Wimbledon champion Fred Perry founded the brand in 1952, and since then, the company has grown into a global community of over 370 employees. Each team member is inspired by the Laurel Wreath and its legacy of style and innovation. We are proud to collaborate across disciplines, continuously developing and supporting world-class products and service in the retail environment.

This Sales Assistant role places you at the heart of our customer experience and retail excellence. You will help create an inviting and innovative retail store environment, acting as a key ambassador of the Fred Perry brand. Whether supporting store operations or assisting customers, you will develop valuable skills and contribute to a growing, inclusive team.

Key Responsibilities

• Welcome all customers promptly and courteously upon entering the store.
• Create loyal customers by representing and living the Fred Perry brand values, prioritising excellent service over transactional sales.
• Support managers, designers, and buyers by providing relevant customer feedback.
• Help ensure the shop floor and stockroom are well organised, fully stocked, and visually appealing.
• Adhere to health and safety procedures and contribute to loss prevention by following security protocols.
• Utilise your product knowledge to discover and address the needs of each customer.
• Understand the returns policy and use it as a tool to strengthen customer relationships.
• Foster a cheerful, cooperative, and positive team atmosphere.
• Deliver friendly and professional communication, both in person and on the telephone.
• Engage in ongoing learning about the company, products, and retail trends.

Essential Skills and Experience

• Excellent communication and interpersonal skills.
• Ability to stay organised and manage tasks in a fast-paced retail setting.
• Positive, enthusiastic attitude toward the Fred Perry brand and its community.
• Willingness to learn, adapt, and work within a collaborative team.
• Availability to work weekends or at least one day per week.

Commitment to Diversity and Equal Opportunity

We welcome applications from people of all backgrounds and are dedicated to ensuring an inclusive and respectful workplace. All CVs submitted will have personal information anonymised to ensure unbiased consideration.

If you share our passion for retail and customer service, and want to grow within a supportive and ambitious team, we would love to hear from you.