Store Food Manager - Lead Teams, Elevate Customer Experience

Sainsbury's Digital, Tech and Data; Lancaster; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Gym and retailer offers

Job summary

Sainsbury’s is seeking an experienced Store Manager to lead a busy food department, coach teams to deliver outstanding customer service, and ensure smooth daily operations and compliance. You will drive performance, manage scheduling and staffing, and act with accountability to meet store goals.

The role emphasizes hands-on leadership, cross-functional collaboration, and customer-focused decision-making in a high-volume retail environment. Competitive benefits apply.

Qualifications

• Deliver exceptional customer experiences and coach others to raise standards.
• Lead teams in a high-volume, fast-paced, customer-facing environment.
• Oversee daily operations, scheduling, and pay to deliver results.
• Manage performance, disciplinaries, and employee relations with fairness.
• Drive KPIs across sales, stock availability, and customer satisfaction.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every single one of our customers gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Customer experience

Leadership

Team management

Performance coaching

KPI delivery

Job description

Sainsbury’s is seeking an experienced Store Manager to lead a busy food department, coach teams to deliver outstanding customer service, and ensure smooth daily operations and compliance. You will drive performance, manage scheduling and staffing, and act with accountability to meet store goals.

The role emphasizes hands-on leadership, cross-functional collaboration, and customer-focused decision-making in a high-volume retail environment. Competitive benefits apply.