Store Floor Associate — Customer Experience & Growth

JD Sports Fashion PLC; South Ribble; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discount

Personal development

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to greet customers, maintain displays, replenish stock, and uphold high service standards on the shop floor.

You will work in a fast-paced retail environment, collaborating with colleagues to deliver an outstanding customer experience and contribute to the store's successful day-to-day operations. This role offers opportunities for personal development in a dynamic brand setting.

Qualifications

• Experience delivering positive customer service and product knowledge.
• Ability to adapt communication style to different customers and situations.
• Proactive and collaborative approach to supporting store operations.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to help meet team sales objectives.
• Maintain high standards of customer service and store presentation across fixtures and displays.
• Replenish stock and ensure products are available and correctly displayed.
• Process transactions, handle cash, and support stock processing and deliveries.
• Use in-store technology to respond to customer inquiries and day-to-day store operations.

Skills

Customer service

Communication

Teamwork

Organisational skills

Learning mindset

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to greet customers, maintain displays, replenish stock, and uphold high service standards on the shop floor.

You will work in a fast-paced retail environment, collaborating with colleagues to deliver an outstanding customer experience and contribute to the store's successful day-to-day operations. This role offers opportunities for personal development in a dynamic brand setting.