Store Floor Associate - Customer Service & Merchandising

JDSports; Tunbridge Wells; On-site; GBP 18,000 - 21,000; Full time

Job summary

JD Sports is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers confidently, maintain displays, replenish stock, and contribute to high service standards.

You will work with colleagues to support daily store operations, process transactions, and follow company policies. A positive attitude, teamwork, and a passion for fashion and products are essential for success in this fast-paced retail environment.

Qualifications

• Adapt communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and task management.
• Able to work collaboratively with others.
• Willingness to learn new skills and follow store procedures.

Responsibilities

• Deliver a positive, welcoming experience for customers with product information.
• Identify customer needs, promote products, and support sales objectives.
• Maintain high standards of customer service.
• Keep shop floor presentation clean, organised, and well displayed.
• Replenish stock and ensure products are available and properly displayed.

Skills

Customer engagement

Sales awareness

Organisation

Teamwork

Learning mindset

Job description

JD Sports is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers confidently, maintain displays, replenish stock, and contribute to high service standards.

You will work with colleagues to support daily store operations, process transactions, and follow company policies. A positive attitude, teamwork, and a passion for fashion and products are essential for success in this fast-paced retail environment.