Retail Floor Associate & Customer Experience Champion

JD Sports Fashion PLC; Truro; Remote; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, maintain displays, replenish stock, process transactions, and support daily store operations with a positive, collaborative approach.

You will work as part of a fast-paced retail team, learning new skills and upholding the brand’s high standards in presentation and service.

Qualifications

• Adapt communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and ability to manage tasks effectively.
• Able to work collaboratively within a team.
• Willing to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptable communication

Customer engagement

Organisational skills

Team collaboration

Willingness to learn

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, maintain displays, replenish stock, process transactions, and support daily store operations with a positive, collaborative approach.

You will work as part of a fast-paced retail team, learning new skills and upholding the brand’s high standards in presentation and service.