Store Floor Ambassador – Customer Experience & Sales

JD Sports Fashion PLC; Rochdale; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to deliver exceptional customer experiences on the shop floor. You’ll welcome customers, help them find products, and maintain high presentation standards across the store.

You will replenish stock, process transactions, and use in-store technology to assist customers while following policies and health and safety requirements. A positive attitude and teamwork are essential for success.

Qualifications

• Ability to adapt communication style to different people and situations.
• Engage positively with customers and colleagues.
• Strong organisational skills to manage tasks.
• Ability to work collaboratively in a team.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptive communication

Customer engagement

Organisational skills

Collaborative working

Willingness to learn

Job description

JD Sports Fashion PLC is seeking a Store Colleague to deliver exceptional customer experiences on the shop floor. You’ll welcome customers, help them find products, and maintain high presentation standards across the store.

You will replenish stock, process transactions, and use in-store technology to assist customers while following policies and health and safety requirements. A positive attitude and teamwork are essential for success.