Store Experience Specialist — Customer-Driven Retail

JDSports; Swansea; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports Swansea is looking for a Store Colleague to deliver a premium customer experience on the shop floor, assist customers with product information, and help maintain visually appealing displays. You will play a key role in stocking, replenishment, and daily store operations in a fast-paced environment.

The role requires a customer-focused approach, strong teamwork, and the ability to adapt to different customers and situations.

Qualifications

• Customer-focused approach with the ability to adapt to different people and situations.
• Strong teamwork and collaborative mindset with colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Willingness to learn, follow processes, and contribute to a positive store environment.

Responsibilities

• Deliver a positive and welcoming experience for customers on the shop floor.
• Assist in achieving sales objectives by identifying needs and recommending products.
• Maintain high standards of presentation, stock, and displays.
• Handle transactions, cash, and deliveries adhering to store procedures.
• Use store tech and systems to support daily operations and enquiries.
• Collaborate with colleagues to ensure smooth day-to-day running of the store.

Skills

Customer service

Teamwork

Organisational skills

Communication

Problem solving

Job description

JD Sports Swansea is looking for a Store Colleague to deliver a premium customer experience on the shop floor, assist customers with product information, and help maintain visually appealing displays. You will play a key role in stocking, replenishment, and daily store operations in a fast-paced environment.

The role requires a customer-focused approach, strong teamwork, and the ability to adapt to different customers and situations.