Store Experience Specialist

JD GROUP; Truro; On-site; GBP 18,000 - 23,000; Full time

Job summary

JD GROUP is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain high service standards, contributing to a well-presented store environment.

You will work as part of a supportive team in a fast-paced retail setting, learning new skills and following company processes to help the store run smoothly and meet sales goals.

Qualifications

• Customer-focused approach with a willingness to learn new skills.
• Ability to adapt communication style to different customers and situations.
• Good organisational skills and the ability to manage tasks effectively.
• Able to work collaboratively with colleagues to support store operations.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisation

Teamwork

Learning mindset

Job description

JD GROUP is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain high service standards, contributing to a well-presented store environment.

You will work as part of a supportive team in a fast-paced retail setting, learning new skills and following company processes to help the store run smoothly and meet sales goals.