Store Experience & Sales Associate

Naylor's Equestrian Llp; Yeovil; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

Naylor's Equestrian Llp is seeking a Store Colleague to help deliver an outstanding customer experience on the shop floor in Yeovil. You will greet customers, keep displays sharp, replenish stock, and support with transactions and deliveries.

The role emphasises teamwork, flexible involvement in daily tasks, and a passion for helping people and products. Opportunities to learn and grow within a fast-paced retail environment are highlighted.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.
• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer engagement

Communication

Organisational skills

Collaboration

Willingness to learn

Job description

Naylor's Equestrian Llp is seeking a Store Colleague to help deliver an outstanding customer experience on the shop floor in Yeovil. You will greet customers, keep displays sharp, replenish stock, and support with transactions and deliveries.

The role emphasises teamwork, flexible involvement in daily tasks, and a passion for helping people and products. Opportunities to learn and grow within a fast-paced retail environment are highlighted.