Store Experience Associate

Naylor's Equestrian Llp; Leeds; On-site; GBP 18,000 - 23,000; Full time

Job summary

Naylor's Equestrian Llp in Leeds is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, assist with product information, keep displays sharp, replenish stock, and uphold our presentation standards in a fast-paced retail environment.

Collaborating with colleagues, you’ll meet sales objectives, handle transactions, use in-store systems, and follow health and safety procedures while learning new skills to support your future career.

Qualifications

• Experience in delivering great customer service.
• Able to adapt communication style to customers.
• Capable of teamwork in a busy store.
• Good organisational skills.
• Willingness to learn and follow procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organisational skills

Willingness to learn

Job description

Naylor's Equestrian Llp in Leeds is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet customers, assist with product information, keep displays sharp, replenish stock, and uphold our presentation standards in a fast-paced retail environment.

Collaborating with colleagues, you’ll meet sales objectives, handle transactions, use in-store systems, and follow health and safety procedures while learning new skills to support your future career.