Store Experience & Merchandising Lead

Dunelm; Ashford; On-site; GBP 31,000 - 33,000; Full time

Job summary

Dunelm in Ashford is hiring a Merchandising Supervisor to lead shop-floor display and team energy. This 40-hour per week, full-time role focuses on turning shelves into engaging experiences that delight customers and drive sales.

You will guide a passionate team, maintain high standards, and ensure the store runs smoothly while delivering exceptional customer service and strong CSAT scores.

Qualifications

• Customer obsessed and focused on delivering joyful experiences.
• Proven management experience in a customer-facing retail or hospitality role.
• Ability to drive performance and hit KPIs while keeping the store presentable.
• Strong communication and leadership to build a happy, high-performing team.

Responsibilities

• Be customer obsessed and enhance the customer experience on the shop floor.
• Promote upselling and coach the team to guide customers to products they love.
• Deliver exceptional service to support high CSAT and a welcoming store.
• Maintain energy and team spirit, celebrate wins, and communicate daily plans.
• Check in with the team on wellbeing, development, and succession planning.
• Support the Leadership Team by executing engagement initiatives and plans.

Skills

Store management experience

Customer focus

Retail performance management

Team coaching

Job description

Dunelm in Ashford is hiring a Merchandising Supervisor to lead shop-floor display and team energy. This 40-hour per week, full-time role focuses on turning shelves into engaging experiences that delight customers and drive sales.

You will guide a passionate team, maintain high standards, and ensure the store runs smoothly while delivering exceptional customer service and strong CSAT scores.