Store Experience Lead & Customer Coach

Dunelm; United Kingdom; Remote; GBP 18,000 - 23,000; Full time

Job summary

Dunelm is seeking a Merchandising Supervisor to lead visual merchandising and a small team across UK stores. You will turn shelves and displays into inviting experiences that delight customers and drive sales.

You will manage a hands-on team, uphold high standards, and ensure daily activities support a smooth, engaging shopping environment. This role rewards energy, initiative, and a passion for great retail experiences.

Qualifications

• Customer obsession and ability to put customers first in every interaction.
• Solid management experience, ideally in retail or hospitality where hands-on work is required.
• Proven ability to boost business performance and hit KPIs while maintaining store standards.
• Passion for creating engaging shopping experiences that customers remember.
• Strong communication and team leadership to foster a high-performing team.

Responsibilities

• Be customer obsessed and influence the customer experience across actions.
• Coach the team on upselling to raise basket sizes and sales.
• Deliver exceptional service to support high CSAT and a welcoming experience.
• Keep energy high, build team spirit, celebrate wins, and drive engagement.
• Plan daily activities so everyone understands the priorities and impact.
• Support leadership in store initiatives and succession planning.

Skills

Customer obsession

Team leadership

KPI mindset

Store presentation

Job description

Dunelm is seeking a Merchandising Supervisor to lead visual merchandising and a small team across UK stores. You will turn shelves and displays into inviting experiences that delight customers and drive sales.

You will manage a hands-on team, uphold high standards, and ensure daily activities support a smooth, engaging shopping environment. This role rewards energy, initiative, and a passion for great retail experiences.