Store Experience Lead: Merchandising & Team Growth

Dunelm; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Dunelm is seeking a Merchandising Supervisor to lead our shop floor and a passionate team, shaping engaging store displays that delight customers. This 40-hour/week role emphasizes hands-on leadership and a drive to maintain high standards of visual merchandising and customer service.

You will coach and develop teammates, keep energy high, and ensure the store meets its sales and experience targets in a fast-paced retail environment.

Qualifications

• Eye for detail and love of good design.
• Drive to keep things moving and deliver high standards.
• Experience leading a team in a retail environment.

Responsibilities

• Be customer obsessed and enhance the customer experience.
• Promote upselling and coach the team to boost basket sizes.
• Deliver exceptional service to support high CSAT.
• Build team energy, celebrate wins and maintain morale.
• Plan daily activities and communicate purpose.
• Mentor and grow tomorrow's leaders on the shop floor.
• Collaborate with Store Coach to fix snags and keep days smooth.

Skills

Customer obsession

Management experience

KPI performance

Retail leadership

Job description

Dunelm is seeking a Merchandising Supervisor to lead our shop floor and a passionate team, shaping engaging store displays that delight customers. This 40-hour/week role emphasizes hands-on leadership and a drive to maintain high standards of visual merchandising and customer service.

You will coach and develop teammates, keep energy high, and ensure the store meets its sales and experience targets in a fast-paced retail environment.