Store Experience Leader (Part-Time)

Sainsbury's Supermarkets Ltd; Sutton Coldfield; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – company contribution

Wellbeing support

Cycle to Work

Special offers on gym memberships

Job summary

Sainsbury's Supermarkets Ltd in Sutton is seeking a part-time Customer Experience Manager to lead store operations from checkout to back-of-house, ensuring we meet our customer commitments and service standards.

You will manage front-end checkout, supervise petrol station operations if applicable, coach and discipline staff, and drive KPI performance while delivering an engaging, inclusive shopping experience for customers.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI metrics and performance indicators.

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments.
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations.
• Managing operations in our petrol station (If your shop has one).
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

Skills

Customer service focus

People management

KPI delivery

Leadership

Retail operations

Job description

Sainsbury's Supermarkets Ltd in Sutton is seeking a part-time Customer Experience Manager to lead store operations from checkout to back-of-house, ensuring we meet our customer commitments and service standards.

You will manage front-end checkout, supervise petrol station operations if applicable, coach and discipline staff, and drive KPI performance while delivering an engaging, inclusive shopping experience for customers.