Store Experience Leader

Sainsbury's Supermarkets Ltd; West of England; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer contributions match

Share scheme

Wellbeing support

Cycle to Work scheme

Gym offers and more

Job summary

Sainsbury's Supermarkets Ltd is seeking a Customer Experience Manager for our Castle Court Bristol store. You will own the customer journey across the store from checkout to back‑of‑house operations and manage front-end performance to meet customer expectations.

You will lead the team, drive KPI results, and take accountability, including disciplinary matters when needed. Strong leadership in a high-volume retail environment, and a passion for service will help you deliver exceptional

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Truly obsessed with customers and service, coaching a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and can work alone in the absence of more senior management.
• Proven track record of delivering exceptional customer experiences with coaching to raise the bar.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage the front-end checkout operation to serve customers as per expectations.
• Oversee operations in the petrol station (if applicable).
• Lead people: performance, capability, disciplinaries, scheduling and pay accuracy.

Skills

Customer service

People management

KPI management

Disciplinary handling

Operations leadership

Job description

Sainsbury's Supermarkets Ltd is seeking a Customer Experience Manager for our Castle Court Bristol store. You will own the customer journey across the store from checkout to back‑of‑house operations and manage front-end performance to meet customer expectations.

You will lead the team, drive KPI results, and take accountability, including disciplinary matters when needed. Strong leadership in a high-volume retail environment, and a passion for service will help you deliver exceptional