Store Experience Lead - Premium Retail & Service

ON RUNNING; Greater London; On-site; GBP 24,000 - 34,000; Full time

Job summary

ON RUNNING is hiring for a Woodbury, NY store role within the Direct-to-Consumer Retail team. You will deliver exceptional customer service and embody ON's values while helping maintain premium store standards.

The role requires 1-2+ years in retail or customer-facing work, with a background in Running, Fashion or Sports industry preferred. Strong communication and teamwork are essential to success in this position.

Qualifications

• 1-2+ years of experience in retail or customer-facing work.
• Background in Running, Fashion or Sports Industry preferred but not required.
• Strong communication, hospitality and interpersonal skills.
• Ability to work independently and as part of a team.
• Eye for maintaining store condition and visual merchandising standards.

Responsibilities

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
• Provide exceptional customer service by responding to inquiries and creating solutions by listening to needs and improving engagement with products.
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects.
• Contribute feedback to store leadership to improve store processes, customer engagement and team happiness.
• Help maintain the visual standards in the store to deliver a premium experience.
• Assist with inventory management and inbound / outbound product orders.
• Other duties as needed.

Skills

Communication skills

Hospitality

Interpersonal skills

Job description

ON RUNNING is hiring for a Woodbury, NY store role within the Direct-to-Consumer Retail team. You will deliver exceptional customer service and embody ON's values while helping maintain premium store standards.

The role requires 1-2+ years in retail or customer-facing work, with a background in Running, Fashion or Sports industry preferred. Strong communication and teamwork are essential to success in this position.