Flagship Store Advisor: Premium Customer Experience

ON RUNNING; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

ON RUNNING is seeking a customer-focused retail professional to join our Direct-to-Consumer team and help bring the Tokyo flagship to life. You will deliver exceptional service, greet customers, and understand product features to enhance engagement with our premium line.

You will work in a dynamic environment, communicate On's values, and contribute to merchandising, events, and store-wide quality. Fluency in English is a plus, and the role emphasizes teamwork and initiative.

Qualifications

• 2+ years of experience within a retail work environment.
• Background in Running, Fashion or Sports Industry is advantageous.
• Strong communication and interpersonal skills, fluent in Japanese.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Excellent customer service and relationship-building skills.

Responsibilities

• Provide exceptional customer service including greeting customers as they walk in and addressing inquiries.
• Maintain knowledge of product technical information and On's brand philosophy.
• Contribute ideas on merchandising and events to engage the store community.
• Support inventory management and assist with placing orders.
• Help maintain premium store visuals and overall customer experience.

Skills

Retail experience

Customer service

Communication

Japanese fluent

Job description

ON RUNNING is seeking a customer-focused retail professional to join our Direct-to-Consumer team and help bring the Tokyo flagship to life. You will deliver exceptional service, greet customers, and understand product features to enhance engagement with our premium line.

You will work in a dynamic environment, communicate On's values, and contribute to merchandising, events, and store-wide quality. Fluency in English is a plus, and the role emphasizes teamwork and initiative.