Store Experience Associate – Sales & Service

JD Sports Fashion PLC; Gloucester; Remote; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC in Gloucester is recruiting a Store Colleague to deliver outstanding customer experience on the shop floor and help keep displays sharp and stock replenished.

You will greet customers confidently, assist with product information, process transactions, and support daily store operations with a positive, team-focused attitude. Training will follow company standards to support your development.

Qualifications

• Excellent customer service and a friendly attitude on the shop floor.
• Clear communication with customers and colleagues.
• Strong ability to work as part of a team to reach targets.
• Good organisation to keep displays and stock areas tidy.
• Willingness to learn and follow company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organizational skills

Adaptability

Job description

JD Sports Fashion PLC in Gloucester is recruiting a Store Colleague to deliver outstanding customer experience on the shop floor and help keep displays sharp and stock replenished.

You will greet customers confidently, assist with product information, process transactions, and support daily store operations with a positive, team-focused attitude. Training will follow company standards to support your development.