Store Experience Associate

JD Sports Fashion PLC; City Of London; On-site; GBP 12,000 - 17,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to greet customers, keep displays sharp, replenish stock and support daily store operations. You will engage with customers, learn product information, and contribute to a high-standard shopping environment.

This role emphasizes teamwork, a proactive approach to helping shoppers, and the ability to adapt communication to different customers across a fast-paced retail setting.

Qualifications

• Experience delivering excellent customer service in a retail environment.
• Ability to adapt communication style to different customers and situations.
• Strong organisational skills with the ability to manage tasks effectively.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items.
• Maintain high standards of customer service and presentation across the shop floor.
• Replenish stock and ensure products are available and correctly displayed per company standards.
• Process transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the daily running of the store.
• Assist with additional duties and tasks as reasonably required.

Skills

Customer service

Teamwork

Organisational skills

Learning mindset

Customer engagement

Job description

JD Sports Fashion PLC is seeking a Store Colleague to greet customers, keep displays sharp, replenish stock and support daily store operations. You will engage with customers, learn product information, and contribute to a high-standard shopping environment.

This role emphasizes teamwork, a proactive approach to helping shoppers, and the ability to adapt communication to different customers across a fast-paced retail setting.