Customer Experience & Sales Associate

JD Sports Fashion PLC; Elgin; Remote; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver a top-tier shopping experience. You will greet customers, assist with product information, and help maintain store displays.

This role emphasizes teamwork, customer engagement, and following store procedures to keep operations smooth. The role offers the chance to learn retail systems, handle stock, and participate in everyday store tasks that support sales and customer satisfaction.

Qualifications

• Friendly, confident greeting of customers on the shop floor.
• Ability to identify customer needs and assist with products.
• Support with stock presentation and replenishment.
• Follow store procedures and health & safety rules.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Teamwork

Communication

Organisational skills

Adaptability

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Store Colleague to deliver a top-tier shopping experience. You will greet customers, assist with product information, and help maintain store displays.

This role emphasizes teamwork, customer engagement, and following store procedures to keep operations smooth. The role offers the chance to learn retail systems, handle stock, and participate in everyday store tasks that support sales and customer satisfaction.