Premium Store Guest Experience Specialist

ON RUNNING; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

ON RUNNING is seeking a Store Advisor in Greater London to be the brand ambassador and deliver a premium, individualized guest experience in-store. You will master our Cloud CX Premium service model to ensure every guest feels genuinely welcomed and aligned with our mission to ignite the human spirit through movement.

Reporting to the Store Leader on the Retail team, you will support the retail function with excellence, attention to detail, and a team-first attitude, including flexibility to

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and willingness to learn.
• Reliable and accountable with adherence to store SOPs.
• Strong communication and team-first spirit.
• Meticulous attention to detail and professional presentation.

Responsibilities

• Create premium in-store guest experience as brand ambassador.
• Master Cloud CX Premium service model to welcome guests.
• Support retail operations with high standards of service and brand loyalty.

Skills

Retail experience

Growth mindset

Reliable and accountable

Strong communication

Team player

Attention to detail

Night shifts availability

Job description

ON RUNNING is seeking a Store Advisor in Greater London to be the brand ambassador and deliver a premium, individualized guest experience in-store. You will master our Cloud CX Premium service model to ensure every guest feels genuinely welcomed and aligned with our mission to ignite the human spirit through movement.

Reporting to the Store Leader on the Retail team, you will support the retail function with excellence, attention to detail, and a team-first attitude, including flexibility to