Store Detective

Mitie Group plc.; Worthing; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

SIA Licence renewal training

Job summary

Marks & Spencer is seeking a Store Detective to patrol our network of UK stores and deter, identify and arrest shop thieves. The role requires strong observational and communications skills, a calm approach under pressure and a proactive, adaptable attitude.

You will work with CCTV operators, liaise with police, and report incidents promptly. SIA licence is essential, with store detective experience highly desirable; M&S discount applies after six months of employment.

Qualifications

• Experience in customer-facing roles with a strong customer service background.
• Essential: SIA licence; store detective experience is highly desirable.
• Strong communication skills (written and verbal).
• Able to observe, deter and arrest those committing theft in line with Theft Act.

Responsibilities

• Observe, deter and arrest individuals involved in criminal activity.
• Follow ASCONE process and liaise with SOC CCTV operators to identify offenders.
• Collaborate with police and crime prevention partners to stay informed of local trends.
• Report incidents accurately and promptly; attend court when required.

Skills

Communication skills

SIA Licence

Observational skills

Customer service

Calm under pressure

Adaptable

Self-motivated

Team player

Education

GCSE English or equivalent

Job description

Our client is the UK's premier high street retailer. As a Store Detective, you will operate across their network of stores and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client. M&S discount (20%) after 6 months employment Main Duties Observe, deter and arrest those taking part in criminal activity in line with Theft Act. Follow ASCONE process. Work with SOC CCTV operators to Identify and stop offenders. Liaison with the police forces and other crime prevention partners, in the areas you will be operating, will be key to keeping up to date with crime trends in the area. Build local network to identify and disrupt crime. Report incidents accurately and in a timely fashion. Occasionally attend court to provide evidence.

• As no two days at our client's regional stores are the same, you will need to be highly adaptable.
• You will remain calm under pressure and react quickly in challenging situations.
• Experience in a customer facing with a strong customer service background.
• Strong communication skills (both written and verbal), preferably with a GCSE of equivalent in English
• Proactive and forward-thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
• Strongly self-motivated individual possessing a can do attitude and a drive to learn.
• A positive, outgoing personality looking to be part of a strong and established team.
• It is essential that you are SIA licenced - store detective experience is highly desirable.
• Exceptional observational skills; ability to handle sensitive situations and to make quick decisions.
• Confidence to challenge people when necessary. Great Pay & Benefits: Earn £15.91 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.