Store Detective

Mitie; Cardiff; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Salary: £18.81 per hour

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

Salary Finance

MiDeals discounts

Job summary

Mitie is hiring a Store Detective to operate across its network of stores in the UK. You will use strong observational skills to deter and prevent theft, liaise with police and partners, and provide evidence in court when required. A calm, adaptable, customer-focused individual with an SIA licence is essential for this role.

The role offers competitive hourly pay and access to comprehensive benefits and career development opportunities through Mitie.

Qualifications

• Experience in a customer-facing role with a strong customer service background.
• Strong communication skills in written and verbal English.
• SIA licence required or essential for store detective work.

Responsibilities

• Observe, deter and arrest those taking part in criminal activity in line with Theft Act.
• Follow ASCONE process.
• Work with SOC CCTV operators to identify and stop offenders.
• Liaison with police forces and crime prevention partners to stay updated on crime trends.
• Build local networks to identify and disrupt crime.
• Report incidents accurately and in a timely fashion.
• Occasionally attend court to provide evidence.

Skills

Observational skills

Customer service experience

Strong communication

Calm under pressure

SIA licence

Education

GCSE English or equivalent

Tools

None

Job description

Job Overview

Our client is the UK's premier high street retailer. As a Store Detective, you will operate across their network of stores and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client.

M&S discount (20%) after 6 months employment

Main Duties

• Observe, deter and arrest those taking part in criminal activity in line with Theft Act.
• Follow ASCONE process.
• Work with SOC CCTV operators to Identify and stop offenders.
• Liaison with the police forces and other crime prevention partners, in the areas you will be operating, will be key to keeping up to date with crime trends in the area.
• Build local network to identify and disrupt crime.
• Report incidents accurately and in a timely fashion.
• Occasionally attend court to provide evidence.

What we are looking for

• As no two days at our client's regional stores are the same, you will need to be highly adaptable.
• You will remain calm under pressure and react quickly in challenging situations.
• Experience in a customer facing with a strong customer service background.
• Strong communication skills (both written and verbal), preferably with a GCSE of equivalent in English
• Proactive and forward-thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
• Strongly self-motivated individual possessing a can do attitude and a drive to learn.
• A positive, outgoing personality looking to be part of a strong and established team.
• It is essential that you are SIA licenced – store detective experience is highly desirable.
• Exceptional observational skills; ability to handle sensitive situations and to make quick decisions.
• Confidence to challenge people when necessary.

Why join us?

• Great Pay & Benefits: Earn £18.81 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.
• Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .