Store Assistant Manager: Lead People & KPIs

Starbucks EMEA; East Grinstead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Global Academy access

40% partner discounts

Life assurance

Home Sweet Loan

Employee Assistance Programme

Career development opportunities

Job summary

Starbucks is seeking an assistant manager to lead a dynamic store team, delivering outstanding customer experiences and commercial results. You’ll own operational standards, partner engagement and KPIs while guiding a busy, fast-paced retail environment.

Candidates should have prior leadership experience in retail or hospitality, with a keen ability to translate metrics into actions and balance people and operations. Growth-minded leaders are encouraged to apply.

Qualifications

• Previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.

Responsibilities

• Leading shifts with a focus on delivering commercial results and world-class customer experience.
• Taking ownership of KPIs including labour efficiency, waste reduction, and sales performance.
• Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
• Observing partner performance, coaching and providing feedback.
• Recognising and celebrating partner achievements during and after shifts.
• Acting as the store’s duty manager when scheduled, being accountable for operational and partner decisions during your shift.
• Ensuring brand and operational standards are consistently met or exceeded.
• Using financial and operational data to make informed decisions that improve shift performance.
• Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
• Leading and embedding new initiatives and product launches at store level.
• Maintaining compliance with health & safety, food safety and security standards.

Skills

Team leadership

Customer focus

Commercial acumen

Growth mindset

Analytical mindset

Job description

Starbucks is seeking an assistant manager to lead a dynamic store team, delivering outstanding customer experiences and commercial results. You’ll own operational standards, partner engagement and KPIs while guiding a busy, fast-paced retail environment.

Candidates should have prior leadership experience in retail or hospitality, with a keen ability to translate metrics into actions and balance people and operations. Growth-minded leaders are encouraged to apply.