Store Advisor, Part Time

ON; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

ON in-store role focusing on delivering a premium, personalized fan experience. You will apply Cloud CX principles to create wow moments and ensure a seamless, customer-centric operation.

Reporting to the Store Leader, you will support retail by performing at a high level, fostering brand loyalty and contributing to an authentic store experience for fans during weekends, evenings, and holidays as needed.

Qualifications

• 1+ years of experience in retail or customer service.
• Strong understanding of service excellence and ability to address fans’ needs.
• Excellent communication and ability to give constructive feedback to improve store processes.
• Organizational skills and attention to detail.
• Willingness to work weekends, evenings and holidays as needed.

Responsibilities

• Deliver premium, in-store fan experiences aligned with Cloud CX philosophy.
• Support the retail function to maintain high service standards and brand loyalty.
• Engage fans, address needs, and provide effective solutions while driving store performance.

Skills

Retail experience

Service excellence

Communication skills

Organizational skills

Availability weekends/evenings/hols

Job description

In short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your story

• You have 1+ years of relevant experience in retail or in a customer service-related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed