Store Advisor (Lafayette)

ON RUNNING; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

ON RUNNING is seeking a Store Advisor to deliver a premium, individualized fan experience in-store and embody our Cloud CX philosophy. Reporting to the Store Leader, you will help sustain premium service standards that drive brand loyalty and ignite movement.

With 1+ years in retail or customer service, you should be able to work weekends, evenings and holidays, and communicate effectively to resolve fans' needs.

Qualifications

• 1+ years of experience in retail or customer service.
• Strong service orientation and ability to engage fans.
• Excellent communication and feedback to improve store processes.
• Organizational skills and attention to detail.
• Ability to work weekends, evenings and holidays.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Weekend/evening availability

Job description

In short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your story

• You have 1+ years of relevant experience in retail or in a customer service-related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed