Seasonal Store Advisor, North Premium Outlets

ON RUNNING; Greater London; On-site; GBP 12,000 - 18,000; Full time

Job summary

ON RUNNING in London is seeking a Seasonal Store Advisor to deliver a premium, personalized fan experience in-store, mastering our Cloud CX approach to create wow moments and a smooth, customer-centric operation. Reporting to the Store Leader, you will support retail by showcasing high performance, genuine service, and attentive teamwork to drive brand loyalty and movement.

This role requires 1+ years in retail or customer service, strong communication, detail-orientation, and willingness to

Qualifications

• 1+ years of relevant experience in retail or customer service.

Responsibilities

• Engage fans, address their needs, and provide effective solutions.
• Demonstrate service excellence and contribute to store processes to improve fan experiences.

Skills

Customer service

Communication

Attention to detail

Weekends/evenings/holidays

Job description

In short

As a Seasonal Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your story

• You have 1+ years of relevant experience in retail or in a customer service-related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed