Store Advisor, Century City Mall

ON RUNNING; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

ON RUNNING is seeking a Store Advisor to be the brand ambassador and to craft premium in-store experiences in London. You will master the Cloud CX Premium service model, welcoming guests with warmth and precision while upholding the brand's standards of service and presentation.

You will report to the Store Leader and support the retail team in delivering excellence, reliability and authentic interactions. If you thrive in fast-paced environments and value meticulous execution, this is for you.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and willingness to learn new products/processes.
• Reliable with adherence to retail SOPs.
• Strong communication and team-first attitude.
• Attention to detail and premium retail execution.
• Able to work night shifts, weekends and some holidays.

Responsibilities

• Be brand ambassador and create premium in-store fan experience.
• Master the Cloud CX Premium service model to welcome guests with detail-oriented service.
• Report to Store Leader and support the retail function with excellence.

Skills

Retail experience

Growth mindset

Coachability

Strong communication

Team player

Attention to detail

Job description

In short

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed. Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your story

• You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
• You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• Ability to work night shifts, weekends and some holidays