Steward

Oetker Hotels; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Season ticket loan

Enhanced Pension

Life Insurance

Dry cleaning

Safety shoes

Retail discounts

Private Medical Insurance

Dental & Optical

Complimentary meals on duty

Cycle to Work

Flu vaccinations

Chiropodist discounts

Social events

Employee Assistance Programme

Job summary

The Lanesborough is seeking a dedicated Steward to support our Food & Beverage operations by upholding the highest standards of cleanliness, hygiene and organisation across back-of-house areas. You will work hands-on alongside kitchen and service teams, ensuring all procedures are followed and health & safety requirements are met.

We expect impeccable grooming, a positive attitude and the ability to handle the physical demands of a luxury hotel environment.

Qualifications

• Previous experience in a similar cleaning or stewarding role within a luxury hotel or high-end environment.
• Knowledge of COSHH, Health & Safety, Food Hygiene and Manual Handling regulations
• Ability to work efficiently in a fast-paced environment
• Immaculate grooming standards and excellent personal hygiene
• A positive attitude, strong work ethic and team-focused mindset
• Please note this role involves manual handling and heavy lifting

Skills

Stewarding experience

COSHH awareness

Health & Safety knowledge

Team player

Manual handling

Job description

We have an exceptional opportunity to join our Back of House Team at The Lanesborough.

The Lanesborough

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.

Candidate Profile

As a Steward, you will play a vital role in supporting the day-to-day operations of our Food & Beverage teams by ensuring the highest standards of cleanliness, hygiene and organization across all back-of-house areas. You will be hands‑on, proactive and a strong team player, maintaining clean and well‑organised workspaces while supporting service delivery across the hotel.

You will take pride in maintaining impeccable standards, working collaboratively with kitchen and restaurant teams, and ensuring all procedures and health & safety standards are adhered to at all times. There is a strong emphasis on communication, attention to detail and a commitment to excellence.

Key Requirements

• Previous experience in a similar cleaning or stewarding role within a luxury hotel or high‑end environment is preferred
• Knowledge of COSHH, Health & Safety, Food Hygiene and Manual Handling regulations
• Ability to work efficiently in a fast‑paced environment
• Immaculate grooming standards and excellent personal hygiene
• A positive attitude, strong work ethic and team‑focused mindset
• Please note this role involves manual handling and heavy lifting

Benefits

Financial Wellbeing

• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Private Medical Insurance
• Dental and Optical benefits
• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• EAP – Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross‑departmental exposure
• Partnered with industry‑leading training providers
• Internal learning gateway
• Free access to e‑learning platform offering job‑specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden‑Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint‑Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint‑Tropez.