Assistant Head Butler

The Lanesborough; Greater London; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Sick pay

Holiday allowance

Season ticket loan

Pension scheme

Life Insurance

Dry cleaning

Job summary

The Lanesborough in London seeks an Assistant Head Butler to lead our Butlers team, ensuring flawless guest service and seamless coordination with hotel departments. You will oversee amenities and guest requirements in suites, while maintaining a history of guest preferences in Opera and upholding The Lanesborough’s famed standards.

We expect a warm, professional personality with a track record in luxury hospitality, strong leadership, and a commitment to memorable guest experiences.

Qualifications

• Previous experience in a similar role within a 5-star establishment is essential.
• Extensive Food & Beverage knowledge is required.
• Be able to delegate tasks and conduct team briefings and training sessions.
• Proven track records of leadership and guest experience.

Responsibilities

• Lead the Butlers team and oversee amenities and guest requirements within rooms or suites.
• Coordinate with departments to prepare for guest stays and maintain guest history in Opera.
• Respond swiftly to guest requests and manage VIP arrivals and departures.
• Ensure health & safety protocols are followed and uphold high standards of service.

Skills

5-star experience

Leadership

F&B knowledge

English fluency

Guest relations

Job description

In return

We have an exceptional opportunity to join our Butlers Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As Assistant Head Butler, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will lead our Butlers team, responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.

Key Requirements

• Previous experience in a similar role within 5 star establishment is essential and experience in the luxury market would be preferred.
• Extensive Food & Beverage knowledge is required.
• Ability to delegate tasks and conduct team briefings and training sessions.
• Proven track records of leadership, guest experience and team management
• Be flexible and willing to work a 24hr roaster when required
• Excellent command of the English language and a second language would be preferred
• Ability to maintain superior guest contact to build rapport, handle guest requests and manage complaints
• Greet VIP guests upon arrival, explain in-room and hotel facilities according to Butler Standards.
• Spot check rooms for amenities, requests, cleanliness, and general engineering issues
• Exceptional problem solving, innovation and communication talents.
• Strong administration, time management and organisational skills.
• Ensure the compliance and implementation of all Health & Safety protocols

In return

Benefits

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Competitive salary package
• Discretionary Company Sick Pay
• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• EAP – Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.