Reservation Agent

The Lanesborough; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Complimentary meals on duty

Enhanced Pension Scheme

Life Insurance

Retail discounts around Victoria

Job summary

The Lanesborough is seeking a Reservations Agent to deliver exceptional guest service across rooms, restaurant and Bar reservations. You will manage bookings via email, phone and other channels for rooms and dining experiences in a luxury setting.

Join a renowned 4*+ property with a focus on elegant service, attention to detail, and teamwork within the Sales & Marketing team. Weekend flexibility and strong communication are essential for success.

Qualifications

• Previous experience within Front Office or Reservations in a 4* or 5* establishment is essential.
• Excellent command of the English language; a second language is preferred.
• Immaculate grooming standards.
• Show drive for Excellent Customer Service and be able to work on own initiative.
• Be available, flexible and willing to work on weekends.

Responsibilities

• Take and manage reservations via email, telephone and other communication methods for rooms, the Michelin-starred Celeste restaurant, The Library Bar, The Garden Room and The Withdrawing Room.
• Provide an exceptional guest service experience with professional and efficient communication.
• Maintain accurate records and respond promptly to guest inquiries to ensure a memorable stay.

Skills

Excellent English

Customer service

Attention to detail

Weekend availability

Self-motivated

Tools

Opera PMS

Bookatable

Job description

We have an exceptional opportunity to join our Sales & Marketing Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As a Reservations Agent you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. You will be responsible for taking and managing reservations via email, telephone and other method of communication for rooms, Michelin starred restaurant Celeste, The Library Bar, The Garden Room and The Withdrawing Room. You will be an excellent communicator, with an eye for details, and take a hands‑on approach to your role. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests.

Key Requirements

• Previous experience within Front Office or Reservations in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards
• Show drive for Excellent Customer Service
• Ability to work on own initiative is essential
• Be available, flexible and willing to work on weekends
• Knowledge of Opera and Bookatable systems would be preferred

In return

Benefits

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.