Stephens Bakery - Admin Assistant - Full Time - Rosyth

Wm. Stephen (Bakers) Ltd.; Dunfermline; On-site; GBP 17,000 - 22,000; Full time

Job summary

A well-established bakery business in Dunfermline seeks an Operations Support Assistant to streamline operations between the bakery and customers. You will handle order processing, assist with daily production reports, and engage in various administrative tasks. Ideal candidates should possess strong organizational skills, be quick learners, and have a friendly disposition. This full-time position offers competitive pay, employee benefits, and opportunities for career development.

Benefits

Free products on shift

Gifts for special occasions

Staff referral scheme

20% staff discount

Free confidential counselling

Discounts at various retailers

29 days holiday annually

Career development opportunities

Qualifications

• Experience in administration preferred but reliability is key.
• Quick learner with a positive attitude.
• Attention to detail and strong numeracy skills.

Responsibilities

• Support Convenience Store customers with order processing.
• Handle phone queries from customers and teams.
• Prepare daily production reports for the Bakery.
• Perform general administrative tasks.

Skills

Administrative and organisational skills

Numeracy and accuracy

Computer skills (Word, Excel, Outlook)

Communication skills

Self-motivation

Job description

Job Title: Operations Support AssistantLocation: Offices, Stephens Bakery, Primrose Lane, Rosyth, KY11 2RNHours: Full-time – 36.5 hours, Mon 08:30–17:00, Tues–Fri 08:30–16:45Pay: From £17,708 to £21,155 (depending on age)

About the Role

Our Operations Support team plays a vital role in keeping everything running smoothly across the business – we’re the glue between our bakery and our customers!From supporting our retail shops and franchise partners to assisting our production and delivery teams, this role is all about providing efficient, friendly, reliable and consistent support every day.

Key Responsibilities

• Support a selection of our Convenience Store customers through accurate data entry and order processing using our internal ordering system
• Answer phone calls from both internal teams and external customers, providing solutions to business and customer enquiries
• Prepare and organise daily production reports for the Bakery
• Carry out general administrative duties such as filing, laminating, and printing

What We’re Looking For

Previous administration experience is ideally sought - but what we really value is your attitude and reliability. Full training will be provided.

• Quick to learn – our products; retail operations; processes
• Strong administrative and organisational skills, ideally with previous admin experience
• Excellent numeracy and accuracy skills, with a keen eye for detail
• Good computer skills, including Word, Excel, and Outlook, with strong keyboard accuracy
• A positive, approachable, and friendly demeanour with a professional telephone manner and excellent communication skills
• A team player who enjoys supporting others, but also capable of working independently with strong self-motivation

What We Offer

• Competitive pay and benefits package:
• We offer free products to our employees on shift – lunch is on us!
• Gifts at special moments (Christmas, Length of Service, Weddings)
• Our staff referral scheme offers the potential to earn £150 each!
• Staff discount - you’ll get 20% off our products across all of our shops
• Free Confidential Counselling for mental health, money, legal or work matters
• Discounts at over 1,000 high street and online retailers such as Asda, Aldi, cinemas, holidays, etc.
• 29 days holiday each year
• Career Development – We’re passionate about helping our people grow. That’s why we prioritise offering new opportunities to our existing team, supporting everyone to become the best version of themselves

Why Join Stephens Bakery?

At Stephens Bakery, we’re not just baking - we’re baking history. As a proud 4th generation family business with over 150 years of heritage, we combine the best of traditional craft with a bold, modern vision for the future.We’re known for pushing boundaries. From launching the first-ever bakery Jiffy Van and standalone bakery drive-thru, to pioneering partnerships with Coop, Scotmid, Morrisons, and independent retailers, innovation is at the heart of everything we do.

How to Apply

If you’re organised, customer-focused, and looking to join a well-established bakery business, we’d love to hear from you. Please send your CV and a short cover letter to [e-mail]